Terms & Conditions
Terms & Conditions
Last updated: June 22, 2026
Welcome to Kanchanaburi Car Rental (“KCR”, “we”, “our”, or “us”). By booking or using any of our services, including Private Transfers, Custom Tours, Tour Packages, and Self-Drive Rentals, you agree to the following Terms & Conditions.
A booking is considered confirmed only after the required deposit has been received and a confirmation has been issued by Kanchanaburi Car Rental.
We reserve the right to decline any booking request at our discretion.
A deposit is required to confirm all bookings.
- Deposit amount: 15% of the total booking value
- Minimum deposit: 500 THB
The remaining balance must be paid on the travel date using a payment method accepted by Kanchanaburi Car Rental and specified in the quotation or booking confirmation.
Cancellations At least 8 days Before Travel
Bookings cancelled at least 8 days before the travel date are eligible for a refund of the deposit, less a 500 THB administrative fee.
Cancellations Within 7 Days
Deposits are non-refundable for cancellations made within 7 days of the travel date.
Bookings Made Within 7 Days
Deposits for bookings made within 7 days of the travel date are non-refundable.
Refunds, where applicable, will be processed using the original payment method whenever possible.
Airport Pickups
Airport pickup services include up to 60 minutes of free waiting time from the actual flight arrival time.
Hotel and Other Pickups
Hotel, residence, and other pickup locations include up to 30 minutes of free waiting time from the scheduled pickup time.
Additional waiting time may be subject to additional charges.
A booking will be considered a No-Show if the customer fails to appear at the agreed pickup location within the complimentary waiting period and cannot be contacted.
No refunds will be provided in No-Show situations.
Any changes to the agreed itinerary, route, pickup location, drop-off location, destination, or additional stops may result in additional charges.
Additional charges will be calculated based on distance, travel time, toll fees, parking fees, driver expenses, or other related costs.
Kanchanaburi Car Rental reserves the right to adjust quoted prices in the event of significant increases in fuel costs before the travel date.
Customers will be notified of any adjustment before service commencement.
Child seats and booster seats are available upon request and may incur additional charges.
Availability is subject to prior reservation.
Pets are permitted only with prior approval from Kanchanaburi Car Rental.
Additional charges may apply depending on the type, size, and number of pets.
Customers are responsible for ensuring that pets are transported safely and appropriately during the journey.
Passengers are expected to behave in a safe and respectful manner throughout the journey.
Parents or guardians are responsible for supervising children at all times.
For safety reasons, passengers must remain seated while the vehicle is in motion and must not engage in any behavior that may distract the driver or endanger themselves or others.
The following actions are not permitted:
- Standing, running, or jumping between seats while the vehicle is moving
- Placing feet or shoes on vehicle seats
- Striking, scratching, or damaging vehicle windows
- Damaging vehicle equipment, interior trim, upholstery, or accessories
- Any behavior that may compromise safety
Any damage caused by passengers, including children, may result in additional cleaning, repair, replacement, or restoration charges.
Kanchanaburi Car Rental reserves the right to suspend or terminate the service if passenger behavior creates a safety risk to the driver, passengers, or vehicle.
Smoking and the use of electronic cigarettes (vaping) are strictly prohibited inside all vehicles.
Additional cleaning or restoration charges may apply if this policy is violated.
Customers may be charged reasonable cleaning, repair, or restoration fees for excessive dirt, stains, odors, smoking-related cleaning, pet-related cleaning, vomit, spills, or other damage caused during the service.
Charges will be based on the actual costs incurred.
Customers are responsible for their personal belongings.
Kanchanaburi Car Rental shall not be liable for any loss, theft, or damage to personal property left in the vehicle.
If lost property is found, we will make reasonable efforts to contact the owner.
In the event of vehicle breakdown, maintenance issues, accidents, or other operational circumstances, Kanchanaburi Car Rental reserves the right to substitute the booked vehicle with an equivalent or higher-category vehicle.
Half-Day Service
- Duration: 6 hours
- Calculated from pickup time to drop-off time
- Overtime charge: 200 THB per hour
Full-Day Service
- Duration: 10 hours
- Calculated from pickup time to drop-off time
- Overtime charge: 200 THB per hour
Any partial overtime period may be charged as a full hour.
For multi-day tours or services requiring an overnight stay, a driver accommodation fee may apply.
Driver accommodation fees typically start from 500 THB per night and may vary depending on location, travel period, and accommodation availability.
Accommodation arrangements will be made by Kanchanaburi Car Rental unless otherwise specified.
Once a booking has been confirmed and the quoted price has been accepted, no price reduction, refund, or discount will be provided if the customer chooses to:
- Shorten the itinerary
- Skip attractions or destinations
- Return earlier than scheduled
- Reduce service hours
- Use less of the booked service than originally planned
The agreed price remains payable in full.
Kanchanaburi Car Rental shall not be liable for delays, cancellations, interruptions, or inability to perform services due to circumstances beyond our reasonable control.
These circumstances include, but are not limited to:
- Natural disasters
- Flooding
- Severe weather conditions
- Road closures
- Government restrictions
- Public emergencies
- Accidents
- Strikes
- Other unforeseen events
In such cases, Kanchanaburi Car Rental may offer a rescheduled service date or a refund at our discretion.
Kanchanaburi Car Rental’s liability shall be limited to the amount paid by the customer for the affected service.
Under no circumstances shall Kanchanaburi Car Rental be liable for indirect, incidental, consequential, or special damages arising from the use of our services.
Kanchanaburi Car Rental
Address:
153/4 Moo 9, Wang Sala, Tha Muang, Kanchanaburi 71110, Thailand
Phone / WhatsApp:
+66 81 611 5520
Email:
[email protected]
Website:
kanchanaburicarrental.com
