This Booking, Cancellation & Refund Policy applies to all services provided by Kanchanaburi Car Rental (“KCR”), including:
- Private Transfers
- Custom Tours
- Tour Packages
- Self-Drive Rental
This policy should be read together with our Master Terms & Conditions and the applicable Terms & Conditions for the service you have booked.
A booking is confirmed only after the required Booking Deposit has been successfully received and confirmed by Kanchanaburi Car Rental.
Until the booking has been confirmed, vehicle availability cannot be guaranteed.
A 15% Booking Deposit is required to confirm all bookings.
The required deposit amount will be shown during the booking process or stated in the quotation or booking confirmation.
The remaining balance must be paid in Thai Baht (cash) on the first day of service, unless otherwise agreed by Kanchanaburi Car Rental.
If the customer is unable to make payment on the first day due to insufficient cash or other practical reasons, Kanchanaburi Car Rental may, at its sole discretion, allow payment to be completed on a later service day.
For multi-day services, the remaining balance must be fully paid before the final day of service.
Customers are encouraged to prepare sufficient Thai Baht cash before the first day of service.
If the required Booking Deposit cannot be successfully processed, the booking will not be considered confirmed.
Vehicle availability cannot be guaranteed until payment has been successfully received.
Requests to change travel dates, pickup times, vehicle types, pickup locations, destinations, or other booking details are subject to vehicle availability.
Additional charges may apply where applicable.
Customers may reschedule their booking free of charge by notifying Kanchanaburi Car Rental at least three (3) days before the scheduled service date.
Rescheduling requests are subject to vehicle availability.
Cancellation requests must be submitted in writing via Email or WhatsApp.
The following cancellation policy applies:
- Cancellation 7 days or more before the service date:
– A 500 THB Booking Administration Fee will be deducted.
– The remaining Booking Deposit will be refunded. - Cancellation less than 7 days before the service date:
– The Booking Deposit is non-refundable. - Bookings made within 7 days of the service date:
– The Booking Deposit is non-refundable.
Once the booked service has commenced, cancellation or early termination requested by the customer will not normally be eligible for any refund.
For Self-Drive Rental services, the rental commences once the vehicle has been handed over to the customer and the Vehicle Inspection Form or Rental Agreement has been completed.
This policy reflects the operational costs and commitments already incurred by Kanchanaburi Car Rental, including vehicle preparation, reservation of the vehicle, administrative processing, delivery and collection services (where applicable), and the loss of booking opportunities resulting from reserving the vehicle for the customer.
Kanchanaburi Car Rental will make every reasonable effort to fulfil all confirmed bookings.
If the originally assigned vehicle becomes unavailable due to mechanical failure or other unforeseen circumstances, Kanchanaburi Car Rental will provide a replacement vehicle of the same or a higher category whenever reasonably possible.
If the assigned driver becomes unavailable due to illness, accident, or other unforeseen circumstances, Kanchanaburi Car Rental will arrange a replacement driver whenever reasonably possible.
If Kanchanaburi Car Rental is unable to provide the booked service despite reasonable efforts, the customer will receive a full refund of all payments made.
A full refund shall be the customer’s sole remedy in such circumstances.
If the customer fails to appear at the agreed pickup location within the applicable waiting period without prior notice, the booking will be treated as a No-Show.
No refund will be provided.
Kanchanaburi Car Rental shall not be liable for delays, cancellations, or failure to perform services due to circumstances beyond our reasonable control.
In exceptional circumstances, Kanchanaburi Car Rental may, at its sole discretion, approve a full or partial refund or offer an alternative arrangement.
This Booking, Cancellation & Refund Policy applies together with the applicable Terms & Conditions for each service.
Where any conflict exists, the Service-Specific Terms & Conditions shall prevail for matters relating to that particular service.
Kanchanaburi Car Rental
153/4 Moo 9, Wang Sala
Tha Muang, Kanchanaburi 71110
Thailand
WhatsApp: +66 81 611 5520
Email: [email protected]
Website: https://kanchanaburicarrental.com
